Frequently Asked Questions

Every maintenance request is permanently logged with full details. This is a game-changer for you:

• Proof you reported it: If a problem gets worse, you can prove exactly when you first notified your landlord.
• Track response times: See how quickly issues are being addressed.
• Complete property history: All maintenance issues are tracked, helping identify recurring problems.
• Move-out protection: If your landlord claims you caused damage that was actually a pre-existing issue you reported, you have proof!

Condition reports document the property when you move in and move out. This is crucial for protecting your security deposit:

• Move-in documentation: Photos and notes about existing damage protect you from being charged for things that were already there.
• Move-out comparison: Compare move-in and move-out reports to create an objective record.
• Dispute prevention: Clear documentation prevents false damage claims against your deposit.
• Fair assessment: Helps distinguish between normal wear and tear vs. actual damage.

We totally understand this concern! Let's be clear about what we collect and why:

• It's transactional, not personal surveillance: We only track rental-related communications and activities—not your personal life or behaviors.
• You control what you share: The platform only captures what you and your landlord exchange regarding your tenancy.
• It's mutual protection: Your landlord's actions are documented just as much as yours—accountability works both ways!
• Limited access: Only you, your landlord, and authorized support staff can access your data. We don't sell or share your information with third parties.
• You benefit from it: Unlike data collection by social media or ad platforms, this data directly protects your rights and interests.

Your data privacy is protected by strict access controls:

We follow industry-standard security practices and comply with all applicable privacy laws. See our Privacy Policy for complete details.

Everything you get for free:

While policies vary by landlord, we strongly recommend using the platform for all important communications. Here's why:

• Protection: Platform messages are documented and protect you in disputes.
• Clarity: Important requests won't get lost in text messages or phone calls.
• Convenience: Access your entire communication history anytime.
• Professional: Keeps your relationship businesslike and documented.

The platform includes secure document storage and sharing for lease-related files:

• Upload documents: Both you and your landlord can upload lease documents, addendums, notices, and other shared files through the portal.
• Get notified: When your landlord uploads a new document (like a lease renewal or notice), you'll receive an in-app notification and push notification.
• Download anytime: Access and download your lease documents from any device, anytime you need them.
• Secure storage: All documents are stored in encrypted cloud storage with bank-level security, so your sensitive files are protected.

Yes! The platform includes comprehensive rent payment tracking:

• Payment schedule: View your rent amount, due dates, and payment frequency set up by your landlord.
• Payment history: See a complete record of all acknowledged payments, including dates, amounts, and payment methods.
• Status tracking: Know exactly which payments are pending, paid, late, or partial.
• Notifications: Get notified when your landlord acknowledges receiving your payment.
• Late fee transparency: See any late fees that have been applied and understand your landlord's late fee policy.